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Should you wish to return an item, please complete our web form here, quoting your order reference number in the enquiry box, together with a brief description of why you would like to return the item(s).

We endeavour to respond to all return requests within four working hours; once processed, you will receive further instructions that include:

  • An emailed returns note for you to print and enclose with your return
  • A GRN number is to be written on the outside of the parcel that is returning
  • Address detail of where to send the return

Once received and checked, you will receive an update by email as to the status of your return. On most occasions, this will be to say that the return has been accepted and the original payment method has been refunded.



In the event of an exchange, it is handled similarly to that of any other returns. 

Following the instructions above, return any unwanted items for a refund, then purchase the correct item(s) you require, speeding up the exchange process. 

Refunds will arrive in full once we've checked over the returned item; these refunds include the shipping cost of the original sale.

You have 14 calendar days after receiving a receipt of goods to tell us of your intention to return your item(s), providing the item(s) are in a new, re-sellable condition, complete with all original components and packaging. You are then responsible for returning the item(s) within 14 calendar days of cancelling.

NO screws can have been screwed into any product, not even any pre-drilled holes, as this marks the plastic, and they are no longer re-sellable as a new item.

The customer is responsible for the cost of returning an item to Babol Ltd, and it is advisable to use an insured, trackable service to cover loss or damage in transit.

Any returning items that are missing or damaged may cause the return to be rejected or have the cost to replace these item(s) deducted from the credit you receive.



All products purchased from come with a 12-month warranty from the date of purchase, covering them against genuine defects in materials and/or workmanship.

However, this warranty does not cover any products damaged in the event of an accident, misuse, or customer abuse.

Should you have a faulty item that is still in warranty, contact us at your earliest convenience to arrange to return the item to us.

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